The Balanced Scorecard at CDPH
The Balanced Scorecard influences the entire organization and helps us ensure we do the right things, the right way, at the right time. It holds us accountable for our performance and provides us with the information we need to continually improve.
An introduction to the "Balanced Scorecard"
As reflected in our Vision Statement, CDPH is committed to being an acknowledged leader among health departments in the southeast. To support the attainment of this vision, we are implementing the Balanced Scorecard (BSC) method of strategic management. It is a multidimensional framework for describing, implementing, and managing strategy at all levels within CDPH by linking objectives, initiatives, and measures to our strategy. The BSC provides a comprehensive view of CDPH's overall performance by monitoring key performance indicators from four perspectives: customer, internal business processes, employee learning and organizational growth, and financial.
Since the concept was first introduced by Drs. Robert Kaplan and David Norton in 1992, the BSC has been used extensively in business and industry, government, and nonprofit organizations worldwide to align their programs and activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals.
At CDPH, the Balanced Scorecard will not be just another management tool used by the leadership team -- it will be the way we do business.
Our Strategy Map
Our strategy map provides a graphic representation of our strategic objectives. By implementing initiatives to accomplish these important objectives and frequently monitoring our progress, we will better serve you - our community - and hold ourselves accountable for our performance.
